We’re here for you 24/7 via Phone or Online

Superior support and availability are a staple here at Electrum. If you have questions about your account or setting up your Internet connection, we’re here for you 24/7. Our robust Knowledge Base offers help without needing to make a call.

Internet Connection

Our self installation modems are provided to you for easy connectivity. Our technicians are available to install the connection for you if you choose.

  • High speed modem/router
  • Easy self install instructions
  • Technician available to install
  • Install help over the phone
  • Computer clean up

Protection Question

Electrum provides computer protection to all subscribers. We have a support tool for download on your computer to block intruders and keep your PC healthy.

  • 24/7 virus monitoring
  • Premium protection
  • Remote support
  • Free computer clean up
  • Support tool

Billing Questions

Billing are 30 days from the day you started service. You can request to have your billing on a different day.

  • Flexible billing dates
  • Credit
  • Debit
  • Cash
  • Check

Contact or Call Us

We’re available during normal business hours. PST 9am-5pm Monday-Friday. 888-600-2450

  • Tech support
  • Billing questions
  • Package inquiry
  • Upgrades
  • Phone service
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